International Facilities Management firm reduces time spent managing parcel deliveries with intelligent parcel lockers

29 Mar 2022

From its European head office in London, this facilities company’s team of around 1,000 helps client companies improve operations and reduce costs across real estate planning and acquisition, design and construction and property maintenance and facilities management. In 2019, this customer overhauled the way it handles incoming parcel deliveries for staff at its London site and installed intelligent parcel lockers from Quadient to improve the end to end process.

Summary
The customer’s office in London has a team of around 1,000 property management professionals. In 2019, the organisation overhauled the way it handles incoming parcel deliveries, installing parcel lockers to improve the end to end process. 

Challenge
The manual process for booking in parcels was labour intensive, space to store parcels was at a premium and employees found the time they wanted to collect didn’t always coincide with post room opening hours.

Results
Intelligent parcel lockers from Quadient have freed up post room staff to focus on other activities as they no longer need to be on hand for parcel collections and employees enjoy the 24/7 availability of their items when they want to collect.

The Solution
The customer has 70 Intelligent parcel lockers from Quadient installed. Employees are notified electronically when they have a delivery and no longer have to schedule pick up times when post room staff are available.

View the full case study here: https://go.quadient.com/3jXFjUQ