Care Group Noorderboog - Facility Support promotes better healthcare
16 Apr 2019
Continuous care. Ranging from personal care to medical
treatment. Every day our employees take care of Elderly people in our 16 locations
throughout the Netherlands. Domestic Hep, catering, rehabilitation or Nursing.
Care group Noorderboog is a care group that links care at home, sheltered
housing and residential care homes.
From hospital to integrated care group
Care Group Noorderboog used to be part of the Isala Diaconessen Hospital. The care group and the hospital parted ways in 2016 and the Care Group Noorderboog was established. An independent care group. One year later the Noorderboog started to collaborate with De Stouwe, another care group in the district. Tim Kuper, IT for the department of Information, Quality and Process management, was involved in these organisational changes. “Together we can achieve more.” he says.
Care Group Noorderboog uses the IT, Facilities and Reservations modules. Facilities software was introduced about a year ago. All reports are made in the Service Desk module of Ultimo. The four ladies working for the service desk process it all: reservations, catering, cleaning, reports, you name it. “We register everything in Ultimo. Also when a problem is reported personally or by phone, we record it in the system so we can get the full picture.” These reports are then sent to the Technical department. Two of the people are field service, driving their vans from location to location. They use the Ultimo Go app on their tablets. One of the things they do is move resources from one location to another. The other six technicians work on location: replace lights, paint walls, replace toilet seats, etc. Everything they do is reported in Ultimo as well. From report to completion.
Facilities: from report to processing
Ultimo Software Solutions Ltd.
Website
T: 0161 8269349
49 Piccadilly
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Manchester
United Kingdom
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