OmniPost Internal Mail Tracking Case Study: John Lewis

1 Feb 2018

Matt Taylor, the mail room manager at John Lewis, explored the options to make the mail handling process less time consuming, more efficient, and provide better information for reporting purposes. After looking at various options, Matt identified OmniPost as the solution that best met their needs, key reasons being:-   ease of use, ease of install as web-based,  UK based support team, on-site services, and the ability to deploy the application onto existing hardware to ensure the quickest return on investment.

OmniPost is a web-based tracking system for internal mail that is designed to be used by the post room to provide up to date, accurate proof of receipt and thereafter proof of delivery for virtually any item type being delivered to and from the post room.

Matt Taylor of John Lewis says, “OmniPost was the perfect solution for us, we wanted a simple solution whereby we could have full traceability of our incoming items. The fact we were able to utilise our own devices made the solution even more appealing, not only a cost saving but it also meant our team didn’t need to carry an extra device around with them.

Since the installation, all members of the mail room have taken to the system very positively. The new way of working is a lot quicker and more accurate than our previous system. ExPD have been brilliant, from the initial demonstration to installation and the after sales service, they have been helpful and professional. I would recommend OmniPost to any mail room looking at introducing a mail tracking system.”