27 Mar 2018
Exceptional customer satisfaction with the choice of FLS
FLS, Fast Lean Smart, a leader in logistics and field force appointment, schedule and
route optimisation solutions, is pleased to announce the results of its annual
customer satisfaction survey in the UK.
Jeremy Squire, FLS UK Managing Director comments “Outstanding customer satisfaction is what
our customers strive to achieve from their field operations and I believe we should be setting
the right example”.
FLS customers include leaders in retail home deliveries, transport logistics, utilities/telecoms,
facilities management/ property maintenance, engineering compliance inspections and more.
In December 2017, FLS UK surveyed every live customer it supports directly with two key
questions.
The first question was very direct “How do you rate the service you receive from FLS support?
(1 - 10)”. The result was an average score of 9.3.
The second was a Net Promotor Score (NPS) styled question “How likely is it that you would
recommend FLS VISITOUR to a friend who has a similar scheduling requirement? (0 - 10)”
Using the standard formula for detractors (range 0-6), passives (7-8), promoters (9-10), there
was no need for a complex calculation because every customer was a promoter for FLS
VISITOUR scheduling solution, the NPS score was the maximum 100!
Best in class
Jeremy Squire reflects “I feel very proud of my team for the satisfaction they are delivering and
the fact every customer would recommend us is possibly unique in this market. Our strategy
will continue to focus on innovation and our customer on-going success using FLS scheduling
software, and to build our business through recommendations.”
Jeremy concludes “This proves real-time scheduling and route optimisation solutions really can
work well for a wide range of logistics and field service businesses, you’ve just got to choose
the right technology and partner to work with”.
Fast Lean Smart (FLS)
Website
T: 0118 938 0315
Merlin House
Brunel Road
Theale
RG7 4AB
Reading, Berkshire
United Kingdom