Commusoft Helps Heating South West Perfect Their Customer Journey

14 Jun 2018

The reason we chose Commusoft] was partially due to a recommendation from an electrician friend of mine, but mostly it was just down to homework and comparing the different types of software,’ says Brian Hardy, son of the founder of Heating South West. ‘Commusoft seemed the most user-friendly, and I also liked the fact that it appeared to be constantly updating, constantly evolving, with more features always being added. That put my mind at rest that Commusoft was ahead of the game.”


From 1975 until now, Heating South West’s way of doing organising and invoicing was ‘Hard work and a lot of paperwork’. Brian wanted to implement field service management software, but his father, the company founder, had a bad experience years ago with a software system that overpromised and underdelivered. So Brian carefully examined several different field service management solutions before finally choosing Commusoft.


Read the full case study to find out how Commusoft’s service reminders, GPS Vehicle Tracker, and other features are helping Heating South West improve the customer experience—and take the pressure off their employees.

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